Utilities

About

The Utilities Department provides water and sewer services to customers. Learn about utility billing.

Water

Chagrin Falls water customers are fortunate to enjoy an abundant supply of water from two sources; the City of Cleveland, which is surface water taken from Lake Erie, and the Franklin Street Well Field, a groundwater source. The Utility Department operates and maintains a water distribution system via 34 miles of underground water lines to provide approximately 2500 customers in and around the Village of Chagrin Falls with an uninterrupted supply of high-quality drinking water.

Sewer

The Utility Department maintains operates and maintains the sewer system via underground sanitary sewer lines for transporting municipal waste water and sewage (not stormwater) from homes and buildings to the Wastewater Treatment Plant. There, waste water is processed to remove sewage and contaminants. Waste water is converted into an effluent that can be returned to the water cycle.

Stormwater sewers are different than sanitary sewers. A stormwater sewer is not treated; it goes directly to water body, pollutants and all. A sanitary sewer goes to the wastewater treatment plant where the water goes through a complicated process where it is cleaned and released back into the water.

Responsibilities

• Provide clean and safe drinking water
• Sewage treatment
• Environmental protection
• Uninterrupted services to customers
• Learn about utility billing.